Return Policy

 

 

We aim to provide an extensive range of high-quality men’s clothing, together with professional service dedicated to our valued customers from all over the world.  We are conscious of our carbon footprint and would like to keep it as low as possible so we recommend that you make informed decisions about your purchases. In order to guarantee our customers an amazing shopping experience, our Customer Support Team is at your service. Should you have an issue with any of the items you have received from us please see below.

 

All sales are final. Reference the size charts before ordering. Not all of the products we offer are available in standard US sizing. We source products from manufacturers all over the world. This can result in different sizing options for garments. Size charts are provided on our items to assist customers in choosing the correct size garment. It is the responsibility of the customer to check their size before placing their order. We do not offer exchanges for larger/smaller sizes. If there is anything you would like to know about any of our products before you make a purchase, please do not hesitate to contact us.

 

Once an order has been shipped it can not be canceled for a refund. Any “made to order” suit or tuxedo orders that are canceled prior to shipping are subject to a 50% cancellation fee.

 

In the unlikely event that you do not receive your order, please contact us. Any orders with items that have not been received within 60 days can apply to be refunded.

 

If you have a problem with your order after delivery please contact us immediately. You will have 3 business days to contact our support team and describe the issue in detail. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange. Once we receive the item, we will refund the original product price and/or resend a replacement at our expense. Refunds will be processed by us within 3 to 5 business days after they have been returned. 

 

Customer service must approve any returned item. If you attempt to return an item without prior approval, no refund will be issued. All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact. All items will be inspected upon return. In the unlikely event that an item is returned in an unsuitable condition, we reserve the right not to refund or exchange the item. This includes missing, damaged or incorrect packaging and/or labeling. 

 

Customers are responsible for all return delivery fees. We do not provide return shipping labels. We highly recommend getting insurance and proof of postage with a tracking number when you are making returns. Any product that is approved for return must be delivered to us within 7 days. In the unlikely event your parcel doesn’t arrive back at our warehouse you will be able to file a claim with the postal service. Gentleman’s Guru cannot accept responsibility for items that fail to be returned to us.