At Gentleman’s Guru, we aim to provide an extensive range of high-quality men’s clothing, together with professional service dedicated to our valued customers from all over the world. We are conscious of our carbon footprint and would like to keep it as low as possible so we recommend that you make informed decisions about your purchases.
In order to guarantee our customers an amazing shopping experience, our Customer Support Center is at your service. Should you have an issue with any of the items you have received from us please see below.
If you are dissatisfied with any item(s) please contact us immediately.
You will have 3 business days to contact our support team and describe the issue in detail. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB. The product must be returned within 30 days after receiving the delivery.
Customer service must approve any returns.
Since we provide free shipping on items to you, there are no refunds on the fees to return the items to Gentleman’s Guru and/or our suppliers.
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange. Once we receive the item, we will refund the original product price and/or resend a free replacement at our expense.
All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact. All items will be inspected upon return. In the unlikely event that an item is returned in an unsuitable condition, we reserve the right not to refund or exchange the item. This includes missing, damaged or incorrect packaging and/or labelling.
We highly recommend getting insurance and proof of postage with a tracking number when you are making returns. In the unlikely event your parcel doesn’t arrive back at our warehouse you will be able to file a claim with the postal service. Gentleman’s Guru cannot accept responsibility for items that fail to be returned to us.
Reference the size charts before ordering.
Not all of the products we offer are available in standard US sizing. We source products from manufacturers all over the world. This can result in different sizing options for garments. Size charts are provided on our items to assist customers in choosing the correct size garment. We do not offer exchanges for larger/smaller sizes.
If you ordered an incorrect size we will not allow a return.
The cost to return items to our international warehouses is quite expensive. We do not want our customers to have to incur these costs. The amount of time it takes to receive returned items before shipping out an exchange results in weeks of waiting. We will provide you with a code resulting in a deep discount for you to re-order the correct size. If there is anything you would like to know about any of our products before you make a purchase, please do not hesitate to contact us.
Our warranty does not apply to products listed under the following categories:
swimwear, undergarments, and clearance items, or any discounted items provided we did not make a mistake. If we made a mistake, we will always resolve the issue to your satisfaction.