Return & Exchange Policy

 

We aim to provide an extensive range of high-quality men’s clothing, together with professional service dedicated to our valued customers from all over the world. We recommend that you make informed decisions about your purchases in order to avoid unnecessarily making exchanges or returns. Once an order has been shipped it can not be canceled for a refund.

RETURN & EXCHANGE REQUESTS

If there is an issue with your order after delivery our customer support team is at your service. You have 3 business days to contact us at support@gentlemansguru.com to describe the issue in detail. Please send us a clear, well-lit picture or video of damaged or incorrect items. 

All returned items must be in brand new condition, unused/unworn, unwashed, with all/any original tags intact. All items will be inspected upon return. In the unlikely event that an item is returned in an unsuitable condition, we reserve the right not to refund or exchange the item. This includes missing/damaged articles, incorrect packaging and/or labeling.

Items must be delivered to our United States location within 7 days. Customers are responsible for all return delivery fees. We recommend returning your item via a carrier that provides a tracking number. In the unlikely event your parcel doesn’t arrive back at our location you will be able to file a claim with the delivery service. We do not accept responsibility for items not returned to us.

Items returned for a refund, other than “made to order” garments are subject to a 25% restocking fee. Exchanged items are not subject to the restocking fee. Expedited shipping fees are non-refundable. Refunds are processed within 2 business days of receiving any returned items. Refunded amounts are typically credited back onto debit/credit cards within 3 to 5 business days. This time will vary depending on your financial institution.

MADE TO ORDER GARMENTS

“Made to order” suits or tuxedos are eligible for cancelation within 24 hours of placing the order. Orders canceled after this period are subject to a 50% cancellation fee. This fee also applies to any refund/return requests for any reason other than an error made by us or our manufacturing partners. 

It is the sole responsibility of the customer to check their size before placing their order. Please reference the size charts before placing your order. Not all of the products we offer are available in standard US sizing. We source products from manufacturers all over the world. This can result in different sizing options for garments. Charts are provided with US/UK equivalent sizes to assist customers in choosing the correct size garment.  

LOST ORDERS

In the unlikely event that you do not receive your order in the estimated delivery time please contact us. We will investigate the cause of the delay for you. Any US orders with items that have been lost or are not delivered within 60 days can apply to be refunded. International customers will need to contact us directly for further information on refunding missing orders.