Return & Exchange Policy
We sincerely hope that you are delighted with every order you receive from Gentleman’s Guru and we are committed to our valued customer’s satisfaction!
Please note that every effort has been made to ensure the colors of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of color is completely accurate. The actual color of products received may vary slightly from the images shown on our website. We appreciate your understanding of this issue.
If there is an issue with the items/s you received, we require that you contact us within 5 calendar days of delivery and we will work with you to quickly resolve the issue. All return requests should be submitted through [email protected]. Please note, items should not be returned without prior notice. Items returned to us without prior notification will be returned to sender.
At this time Gentleman’s Guru is unable to accept exchange requests. Please request a return for a refund and create a new order for the replacement item. If you have an issue with a MADE TO ORDER garment, please email us.
- Email us with your order number and return request to receive your RMA# ( return merchandise authorization number ). The buyer is responsible for return shipping fees and may ship back the item using the carrier of his/her choice to our US return processing center. We suggest using a carrier that provides you with a tracking number.
- Any items returned for a refund must be received to our US return processing center within 15 days of the delivery date – WITH ORIGINAL PACKAGING. No questions asked! No restocking fees! We do not accept any returns after 15 days from the original delivery date to you. Items received after that time will be returned to the customer. Exceptions may apply at the discretion of Gentleman’s Guru.
- All items should be returned new, unused, unwashed and with any Gentleman’s Guru tags still attached. Some items shipped directly from the manufacturer may not have tags provided. Shoes must be returned with all packaging including shoe inserts and inflated bubble bag. While trying on your shoes or deciding whether to keep them, please ensure the soles are protected. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
- All items returned to us must have a corresponding Return Merchandise Authorization Number (RMA#) marked on the outside of the package. RMA#’s are sent via email to the customer upon notification of a return request. Return packages without an RMA# clearly visible on the outside of the package will be returned to the sender.
- To cancel an order, please contact us at [email protected]. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our US return center.
- MADE TO ORDER garments can be canceled within 24 hours of placing the order to avoid incurring a cancellation fee. Cancelation requests received after 24 hours of placing the order are subject to a 25% cancelation fee.
In the unlikely event that you do not receive your order in the estimated delivery time, please contact us. Any US orders with items that have not been delivered within 60 days may request a refund. International customers will need to contact us directly for further information on refunding missing orders.
MADE TO ORDER & CUSTOM GARMENTS
- MADE TO ORDER suits or tuxedos are eligible for cancellation within 24 hours of placing the order. Orders canceled after this period are subject to a 25% cancellation fee.
- A 25% fee will be applied to any refund/return requests for any reason other than an error made by us or our manufacturing partners.
- Custom made tuxedos or suits are not eligible for refund or exchange.
All successfully returned items will be credited to the card used when placing the order. Expedited shipping fees are non-refundable once the order has been delivered. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Refunds will be processed by Gentleman’s Guru within 3 business days of receiving the returned item.
Reimbursement to the credit card associated with your PayPal account will depend on the financial institution that issued the card. Refunds back to your card typically appear in 3 to 5 business days but can take as long as 30 days. All refund recipients will receive an email confirmation for their records that the refund has been processed by Gentleman’s Guru.
International customs duties and taxes lie with the customer. Gentleman’s Guru is unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly.
Revised: August 01, 2019