Return & Exchange Policy

 

We aim to provide an extensive range of high-quality men’s clothing, together with professional service dedicated to our valued customers from all over the world. We recommend that you make informed decisions about your purchases in order to avoid unnecessarily making exchanges or returns. Once an order has been shipped it can not be canceled for a refund.

If you have a problem with your order after delivery our customer support team is at your service. You have 3 business days to contact us at support@gentlemansguru.com to describe the issue in detail. Please send us a clear, well-lit picture or video of damaged or incorrect items. If our company is responsible for the issue, we will replace the item at our expense. Refunds are issued if replacement items are not available.

 

RETURN & EXCHANGE REQUESTS

Customer service must approve any return/exchange item request. We do not provide refunds on returns made without prior approval. Return address information and RMA#’s are provided upon approval of your request. All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact. Any product that is approved for return must be delivered to us within 7 days.

Customers are responsible for all return delivery fees. We highly recommend insuring and returning your item via a carrier that provides you with a tracking number. In the unlikely event your parcel doesn’t arrive back at our warehouse you will be able to file a claim with the delivery service. We do not accept responsibility for items not returned to us.

All items will be inspected upon return. In the unlikely event that an item is returned in an unsuitable condition, we reserve the right not to refund or exchange the item. This includes missing, damaged or incorrect packaging and/or labeling. All items returned for a refund, other than “made to order” garments are subject to a 25% restocking fee. Approved refund requests are processed within 3 to 5 business days. Expedited shipping fees are non-refundable.

 

MADE TO ORDER GARMENTS

“Made to order” suits or tuxedos are eligible for canceled within 24 hours of placing the order. Orders canceled after this period are subject to a 50% cancellation fee. This fee also applies to any refund/return requests for any reason other than an error made by us or our manufacturing partners. It is the sole responsibility of the customer to check their size before placing their order. If there is anything you would like to know about any of our products before you make a purchase, please do not hesitate to contact us.

Please reference the size charts before placing your order. Not all of the products we offer are available in standard US sizing. We source products from manufacturers all over the world. This can result in different sizing options for garments. Charts are provided with US/UK equivalent sizes to assist customers in choosing the correct size garment.  

 

LOST ORDERS

In the unlikely event that you do not receive your order in the estimated time given to you when your order ships, please contact us. Any US orders with items that have been lost or are not delivered within 60 days can apply to be refunded. Customers with orders outside of the US will need to contact us directly for further information on refunding missing orders.