We sincerely hope that you are delighted with every order you receive from Gentleman’s Guru and we are committed to our valued customer’s satisfaction!
Please note that every effort has been made to ensure the colors of each product are displayed as accurately as possible. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. The actual color of products received may vary slightly from the images shown on our website. We appreciate your understanding of this issue.
To cancel your order please contact our customer service department. If your order has not shipped yet, we will cancel your order and process a refund for you right away. If your order has already shipped, we will not be able to cancel the order. You will need to wait to receive the order and then contact us for an RMA# to return the item.
Made once ordered garment orders can be canceled within 24 hours after you have placed the order. If you request to cancel an order more than 24 hours after you have placed the order, a cancellation fee of $50 will be applied to your refund. This fee is imposed by our manufacturing partner and offsets the cost of the time, materials and labor that has already gone into producing the item.
In the unlikely event that you do not receive your order in the estimated delivery time shown on your sales receipt, please contact us.
If the tracking information we provided shows that your order has been delivered but you have not received it, please file a missing delivery case with the carrier that order was shipped with. Once you have filed this case, email us the claim number so that we can resend or refund the order for you.
Any US orders with items that have not been delivered within 30 days may contact us to request a refund. International customers will need to contact us directly for further information on refunding lost orders.
We sincerely hope that you are delighted with every order you receive from Gentleman’s Guru and we are committed to our valued customer’s satisfaction. If for some reason you are not satisfied, please see below.
- There are no refunds or exchanges on clearance or custom size orders.
- Requesting an RMA# to return an item for a refund within 30 days of the delivery date is easy. Contact our customer service department with your request for an RMA# along with your order number. We will email you full instructions on how to return your item for a refund.
- Any items that are returned for a refund must be received to our US return processing center within 30 days of the delivery date – WITH ORIGINAL PACKAGING. The black Gentleman’s Guru branded jacket, suit, tuxedo and/or shoe boxes are not to be used as return shipping containers. If the Gentleman’s Guru branded box is damaged and in unusable condition there will be a deduction from your refund.
- All items returned for a refund must be in new condition, unused, unwashed and in otherwise resellable condition. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition will not be accepted and will be returned to the customer.
- All items returned to us must have a corresponding RMA# marked on the outside of the package. Return packages without an RMA# clearly visible on the outside of the package will be returned to the sender.
- The customer is responsible for return shipping fees and may ship back the item using the carrier of his/her choice to our US return processing center. We suggest using a carrier that provides you with a tracking number. Please note, items should not be returned without prior notice. Items returned to us without prior notification will be returned to the sender.
Refunds will be credited back to the payment type used when placing your order. Shipping fees are non-refundable once the order has been delivered.
We process refunds within 3 business days of receiving returned items and email you once your refund has been processed by Gentleman’s Guru.
- Paypal - For payments made with your Paypal account, refunds will be credited back to your Paypal account and will be visible immediately.
- Credit/Debit Card - Refunds to your payment card typically appear within 3 to 5 business days once we have processed the refund on our end. Refunds can take up to two (2) billing cycles and this will depend on your financial institution.
If you do not see the credit applied back onto your card in 3 to 5 business days, please contact your card company to inquire when you can expect the refund to be applied.
Duties and customs fees for our international customers are not eligible for a refund by Gentleman’s Guru. However, you may be able to recover these fees by contacting your country’s customs office directly.
Revised: December 18, 2021