We aim to provide an extensive range of high-quality men’s clothing, together with professional service dedicated to our valued customers from all over the world. We are conscious of our carbon footprint and would like to keep it as low as possible so we recommend that you make informed decisions about your purchases. In order to guarantee our customers an amazing shopping experience, our Customer Support Team is at your service. Should you have an issue with any of the items you have received from us please see below.
All sales are final. Once an order has been shipped it can not be canceled. Any orders with items that have not been received within 60 days can apply to be refunded.
Reference the size charts before ordering. If you ordered an incorrect size we will not allow a return. Not all of the products we offer are available in standard US sizing. We source products from manufacturers all over the world. This can result in different sizing options for garments. Size charts are provided on our items to assist customers in choosing the correct size garment. We do not offer exchanges for larger/smaller sizes. If there is anything you would like to know about any of our products before you make a purchase, please do not hesitate to contact us.
If you have received a size other than the one you ordered or damaged item(s) please contact us immediately. Customer service must approve any returns. You will have 3 business days to contact our support team and describe the issue in detail. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange. Once we receive the item, we will refund the original product price and/or resend a free replacement at our expense. Refunds will be processed within 3 to 5 business days.
All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact. All items will be inspected upon return. In the unlikely event that an item is returned in an unsuitable condition, we reserve the right not to refund or exchange the item. This includes missing, damaged or incorrect packaging and/or labeling.
We highly recommend getting insurance and proof of postage with a tracking number when you are making returns. We do not provide return shipping labels. Any product that is approved for return must be delivered to us within 15 days. In the unlikely event your parcel doesn’t arrive back at our warehouse you will be able to file a claim with the postal service. Gentleman’s Guru cannot accept responsibility for items that fail to be returned to us.
Our warranty does not apply to products listed under the following categories: Swimwear, undergarments, clearance items, or any discounted items.