Shipping Information

INCOMPLETE / INSUFFICIENT ADDRESS

It is the sole responsibility of the customer to verify that the address provided on the order is correct, including the apartment or suite numbers. 

Any orders returned to us for incomplete or insufficient addresses will be notified via email & will require the customer to cover the postage to have the order resent.

PROCESSING YOUR ORDER

Orders are processed and shipped Monday through Friday with exceptions for major holidays. Orders placed after 12pm PST will be processed the following business day.

We do our best to process orders in a timely manner and many orders will ship within 24 hours. However, order processing may take up to 3 business days before shipping.

Made to order suits / tuxedos require 3 to 5 weeks processing/delivery. Custom orders require 4 to 6 weeks for processing/delivery.

TRACKING & DELIVERY

Shipping information will be sent to the email address provided on the order, once processed. Please make sure to add our email address [email protected] to your contacts. This will avoid any communications being sent to your junk/spam files in error.

Transit and delivery information may take several days before being updated on carrier websites. This is outside of our control. If you feel there may be an issue with the tracking information provided to you, please contact us. 

Shipping times can vary seasonally. If you have not received your order in the time advised when your order was placed, please contact us so that we can assist you in tracking and receiving your products.

Delivery times will be affected during public holidays; manufacturers, couriers, and postal service providers will limit their operations at these times. This is outside our control. 

For international deliveries, any import fees, customs taxes or additional costs imposed by the country of destination are the sole responsibility of the customer.

DELIVERY TIMES

Free Shipping - Delivery times for the United States are estimated between 5 to 10 business days once the order has shipped. 

Flat Rate Shipping - There is an additional fee for this service and applies only to international shipments. Delivery times are estimated between 10 to 20 business days to arrive and will vary by location.

Secure Shipping - There is an additional fee for this service. Delivery times for the United States are estimated between 3 to 7 business days once the order has shipped. All orders that purchase Secure Shipping will be provided with tracking information to ensure delivery. International delivery times will vary by location.

Priority Shipping - There is an additional fee for this service. Delivery times for the United States are estimated between 2 to 5 business days once the order has shipped. All orders that purchase Priority Shipping will be provided with tracking information to ensure delivery. International delivery times will vary by location.

Express Priority Shipping - There is an additional fee for this service and applies only to international shipments. Delivery times are estimated between 3 to 6 business days to arrive once shipped and will vary by location.