Customers are solely responsible for the accuracy of the shipping address they provide . Incorrect shipping address information will delay the delivery of your order. In the event that your order is returned due to insufficient or wrong address information, no refund will be provided to you.
Any items returned to us for incomplete or insufficient address information will be re-sent once the customer has paid for postage.
It is the sole responsibility of the customer to verify the address provided on the order is correct, including apartment or suite numbers.
An invoice will be sent for the additional postage required to send the item again. Once the invoice has been paid, the item will be re-shipped to the corrected address.
Processing Your Order
Orders are processed and shipped Monday through Friday with exceptions for major holidays. Any order placed after 6 pm PST will be processed the following business day. Orders are processed as they are received. We do our best to process orders in a timely manner and many orders will ship within 24 hours. However, order processing may take up to 7 business days before shipping.
- Made to order tuxedos are processed by our international manufacturing partner and will require 2 to 3 weeks to process before they are shipped with expedited delivery.
- Custom orders will require 3 to 5 weeks for processing before shipping with expedited delivery.
Est. Delivery Time
Delivery times for the United States vary and are estimated between 3 to 10 business days to arrive. Orders shipping from US locations to US customers will normally be delivered within 4 to 10 business days once shipped. Items that are out of stock in the US will ship from our international locations if available. Orders shipping from international locations to US locations have an estimated delivery time of 7 to 10 business days once shipped.
Made to Order and Custom Orders - Once shipped orders are delivered in 7 to 10 business days with expedited shipping at no additional charge.
If you need a product delivered faster, please contact us at [email protected] before making your purchase to discuss alternate shipping options and additional pricing.
Delivery & Tracking
Don't be alarmed if you don't receive all the items in a large order at once. Not all items ordered are shipped from the same warehouse. You may receive your order in several shipments if you have ordered more than one item. Any import fees, customs taxes or additional costs imposed by the country of destination are the sole responsibility of the customer.
Delivery is via local postal services once dispatched from the country of origin unless expedited delivery services have been used. Transit and delivery information may take several days before it is updated on carrier websites. The updating of information on a carrier or postal service website is outside of our control. Shipping times can vary seasonally. If you have not received your order in the time advised when your order was placed, please contact us so that we can assist you in tracking and receiving your products.
Delivery times will be affected during domestic and international public holidays; manufacturers, couriers, and postal service providers will limit their operations at these times. This is outside our control. Normal service resumes after each holiday. Any US orders with items that have not been received within 30 days can apply to be refunded.